Saturday, April 24, 2021

Itil Foundation Sample Exam


  • The ITIL Foundation exam dumps consist of over 40 multiple choice questions that are designed to help you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. The questions focus on the key elements,...
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  • What is included in this ITIL exam test? What should I do now? Candidates are allowed to attempt the ITIL practice test any number of times. Also, if the candidate fails to clear the practice test on the first attempt, they can revise the concepts...
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  • Which is the best action to take first? Visit a representative sample of service desks and their customers; collect the same data from all of them. Speak to all of the service desks and their customers on the telephone; collect the same data from all of them. Send each service desk a questionnaire for staff and customers to complete and return. Visit all service desks; document their current practices and KPIs and talk to their customers. To understand how the service desks work, the manager should visit a sample of service desks and their customers and collect data from them. A clear understanding of the current state of the improvement area of focus A clear understanding of the meaning of the vision, mission and goals of your team A clear understanding of one's position and role in the organization A clear understanding of the overall organizational vision, mission and goals The output of CSI is continuous improvement in the process with cost-effectiveness, efficiency and process effectiveness.
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  • Value and outcome. Value and risk. Cost and risk. GCITS focus on cost and risk elements of cloud services for an automated approach for deployment and software releases. Which statement describes the purpose of sponsorship within an improvement initiative? Achieve the identified goals by organizing and coordinating people efforts for efficiency maximization. To ensure support from managers or business leaders to promote the initiative and authorize the change. To analyze key stakeholders in order to assess their power, influence and interest in the improvement initiative. To clarify the role played by managers or business leaders in prioritizing changes during the lifecycle of the initiative. In improvement initiative, the purpose of sponsorship is to ensure support from managers to promote initiative and authorize the change. What is the MOST important reason for using a workshop and meeting action plan? To make sure the equipment needed is available and working.
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  • What is the BEST tactic to overcome this resistance? Work with the internal communications department to publish FAQs on the company intranet. Email the service desk analysts explaining the importance of the improvement to the company. Meet with the service desk analysts and explain how they will benefit from the improvement. In change management, there is always a fear of unknown. It is advised that the manager meets the service desk analysts and explain how the change would benefit them and why they should embrace the change. Enhance GCITS processes based on a gap analysis between current delivery and required benefits, taking ideas from best practices. The adopt means deciding the process you want to use. The adopt and adapt concepts are very flexible and work with existing and new business developments.
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  • The consolidation project involves bringing together a number of complex systems, processes and ways of working. The project manager needs to communicate progress clearly to the whole organization. Which is the BEST approach? Regular simple non-technical updates. Ad-hoc detailed technical updates. Regular simple technical updates. The best approach for the project manager to communicate to the entire organization regarding the various complex systems processes and the working methodologies can be communicated through regular simple technical updates. Six months after the merger, a few NoImpact. Which is the BEST approach to reinforce the need to adopt the new working practices? Reward and recognize the researches that follow Discipline researchers that do not follow the process Review again in six months to establish whether new practices have been fully adopted Ask project managers which researchers are not delivering on expectations The new working practices can be reinforced on the researchers by rewarding and recognizing the researchers who follow the new working practices.
    Link: https://ncbi.nlm.nih.gov/pmc/articles/PMC5848222/
  • Business case documents that include detailed risk analysis. A meeting agenda sent to all attendees before every meeting. An approach for managing service change A standard for managing organizational change A standard for managing service change An approach for managing the people aspect of change Organization change management is an approach to manage change in organizations with respect to people aspect. Which is the most relevant quality metric for this service desk consolidation?
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  • The ITIL 4 foundation practice exam is free for all and contains questions that are in line with the ones that you can expect to come across in the final certification exam. Give this test a go today! The test comprises of 25 multiple choice questions that you can expect to face in the actual certification exam. The test aims to validate your understanding of the ITIL framework and its key concepts. Who can take up this ITIL 4 mock exam? These 25 ITIL 4 test questions verify if you have prepared well and know about the recent trends and best practices for enhancing the quality of IT services across enterprises. What are the requirements to take up this ITIL 4 exam prep practice test? This ITIL 4 mock test comes with no prerequisites. Will the Practice Tests be updated frequently? Yes, the subject matter experts look for every latest trend and update all those are relevant to the subject in this ITIL 4 mock test.
    Link: https://au.answers.yahoo.com/question/index?qid=20090308071849AAh73Hj
  • Will the ITIL 4 foundation practice exam help in clearing the actual certification exam? Yes, this simulation test gives you a look and feel of the actual certification exam questions. What is included in the ITIL 4 simulation exam? The test includes 25 multiple choice questions to be attempted in 30 minutes. You can, however, pause the test if required and resume later. There is no limit on the number of attempts that you take for the test. That said, it is recommended to take up answering these ITIL 4 practice test questions only when you have done enough preparation. What should I do now? You can take the test again if you feel your performance was not up to the mark. It will help you prepare better for the exam.
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  • Service Strategy 2. Service Design 3. Service Transition 4. Service Operation 5. Remember, when practicing your free ITIL Foundation Test Exam you only have 60 minutes in which to correctly answer at least 26 out of 40 mock questions correctly. The Answers are at the end of the exam. Good Luck! What is the RACI model used for? What is the main reason for establishing a baseline? Only one person can be responsible for an activity 2. Only one person can be accountable for an activity a All of the above b 1 only c 2 only d None of the above 8. Which is the correct sequence of events in the selection of a technology tool?
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  • Process Metrics 2. Supplier Metrics 3. Service Metrics 4. Technology Metrics 5. The priority of an Incident refers to? The goal of Service Asset and Configuration Management is to? Which are the missing Service Operation processes from the following? Incident Management 2. Problem Management 3. Access Management 4.? Which of the following identifies two Service Portfolio components within the Service Lifecycle? Which of the following areas would technology help to support during the Service Design phase of the Lifecycle? Hardware and Software design 2. Environmental design 3. Process design 4. Data design a 1, 3 and 4 only b 1, 2 and 3 only c All of the above d 2, 3 and 4 only Business drivers and requirements for a new service should be considered during? The BEST definition of an event is?
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  • What does the Service V model represent? Technical Management is NOT responsible for? The following options are considered within which process? Big bang vs. Phased 2. Push and Pull 3. Automated vs. Which of the following activities is Service Level Management responsible for? When analyzing an outcome for creation of value for customers, what attributes of the service should be considered? Setting policies and objectives is the primary concern of which of the following elements of the Service Lifecycle? Consider the following statements: 1. CSI provides guidance on how to improve process efficiency and effectiveness 2.
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  • CSI provides guidance on how to improve services 3. CSI provides guidance on the improvement of all phases of the service lifecycle 4. They provide structure and stability to organizations 2. They are self-contained units with their own capabilities and resources 3. They rely on processes for cross-functional coordination and control 4. They are costlier to implement compared to processes a 1, 2 and 3 only b 1, 2 and 4 only c All of the above d None of the above 8 If an organization is able to become more proactive in its ITSM processes, what is likely to happen to support costs? Which of the following is a good use of a baseline? The main objective of Availability Management is?
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  • All rights reserved. You should attempt all 40 questions. Each question is worth one mark. There is only one correct answer per question. You need to answer 26 questions correctly to pass the exam. You have 60 minutes to complete this exam. No material other than the exam paper is allowed. The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 Foundation candidates will have an understanding of the following: A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services The guiding principles of ITIL 4 The four dimensions of Service Management Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
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  • So it was pretty easier to flip through the Test1 M Mouhamadou16 January It is very good but it can be improved if you explain why the response wrong in case of the response is not correct. I I5 January The course has very interesting questions compared to other courses like this, questions I have not found in other tests. However on the test No. Maybe some admin could take a look at it and ensures that the questions are formulated correctly. I do recommend it however for the questions it contains. R Rick22 October niveau van de vragen was prima. Het is wel jammer dat er ook vragen tussen zitten, die volgens de syllabus van Axelos niet tot de examenstof behoren. Dit betreft met name vragen over de bijdragen van practices aan de value chain activities.
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  • A Process owner is responsible for which of the following? Demand Management is primarily used to? Which of the following are objectives of the Release and Deployment Management process? To ensure there are clear release and deployment plans 2. To ensure that skills and knowledge are transferred to operations and support staff 3. To ensure there is minimal unpredicted impact on production services 4. To provide cost justifiable IT capacity that is matched to the needs of the business a 1, 2 and 3 only b All of the above c 1 and 3 only d 1, 3 and 4 only Verifying the identity of users requesting access to services 2. Setting the rights or privileges of systems to allow access to authorized users 3. Defining security policies for system access 4. Monitoring the availability of systems that users should have access to a 3 and 4 only b 1 and 3 only c 2 and 3 only d 1 and 2 only Application Management is NOT responsible for?
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  • If something cannot be measured, it should not be documented within which of the following? What is the purpose of the Request Fulfillment Process? Which of the following areas would technology help to support during the Service Transition phase of the lifecycle? Data mining and workflow tools 2. Measurement and reporting systems 3. Release and Deployment technology 4. Process Design a 1, 2 and 3 only b 1, 3 and 4 only c 2, 3 and 4 only d All of the above Consider the following statements: 1. A Process should be traceable to a specific trigger 2. The objective of Service Asset and Configuration Management is most accurately described as? A Service Catalogue should contain which of the following? Facilities Management refers to? The objective of the Change Management process is most accurately described as? Functions are best described as? What is the best definition of an Incident Model?
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  • Why should monitoring and measuring be used when trying to improve services? A benefit of using Service Design tools is? Service Transition provides guidance on moving new and changed services into production 2. Service Transition provides guidance on testing 3.
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  • These exam details are a compendium of exam procedures, exam details, before and after exam policies. It is highly recommended to review each and every objective rigorously. This includes reviewing each topic and its respective sub-topic. Sample Papers AXELOS being a responsible vendor has produced a series of sample papers that the candidates can use to help prepare for the exam. These papers will guide you on how the questions are typically presented and you can use them to test your knowledge and understanding while you study. However, remember that the actual questions you receive in your examinations will differ from the examples in these papers.
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  • Interested candidates can also opt for self-study for the Foundation exam and may choose to take training in another format, such as distance learning. They not only help you understand the concept better but also makes your basics clear. Online Forums There are chances that even after going through your books, you are left with some major doubts. In such cases, make sure you join a community or an online forum where you can clear all your exam-related doubts.
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  • Also, joining online forums will add nothing but will lead to enhancements of your own skills. If you wish to strengthen your preparation process as well as boost your confidence, then you must try practice tests. Also, keep in mind to always go through your wrong answers too. Take a Quiz.
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  • However I found this to be the most complete, thorough and reliable source of questions with good tools to measure your progress. For the convenience alone it is well worth the money. The topics covered and the exam questions were ideal as they helped to improve my understanding of the various ITIL areas. This was not just a matter of memorizing a bunch of questions and answers; it went far deeper. ITIL Prime laid the foundation and truly broadened my knowledge so that I was able to pass the exam with high marks. The structure of the study material was perfect for the types of questions on the exam.
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  • I would highly recommend this material as a primary source for studying and preparing for the ITIL Foundations certification exam. It helped me a lot to pass the test. The questions accurately reflected the kind that were asked on the actual exam. I would definitely recommend this product to anyone who is serious about doing well on the exam. Indeed, I passed the exam. In fact, once I tried one of the exams, I recommended the site to three of my associates, all of whom signed up for it. All of us passed the exam and became certified. I would highly recommend your service to anyone!
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  • I felt well-prepared going in, and that confidence makes it much easier to take the exam. I finished in 20 minutes of the allowed 60 minutes. Plus, you can easily create custom ITIL practice tests using our extensive question database of over professionally-written questions. Multiple practice tests, comprising of many hundreds of ITIL questions provide test takers with realistic performance analysis. Save Your Progress If you need to interrupt a practice test for any reason, you can easily mark your responses for later review or continuation before receiving test results. Plus, to maximize the realistic experience, take the test using the same time limits as the real exam. This will help you fully understand the logic and techniques behind each correct answer. Each ITIL Foundation practice test you take is tracked in our system and gives you a summary view of your overall performance trend. Measure Your ITIL Knowledge You can also rate your test performance by checking out some of our additional reports in the website's ITIL Foundation process area, which shows trends over time and allows you to see details about previous exam results.
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  • Personalized My Performance Personalized Performance Trends Priority Member Support With every membership, you get access to prioritized member support and a dedicated video tutorials area, which will help you properly navigate and understand our website's areas and features. Video Tutorials.
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  • Which is a recommendation of the guiding principle 'think and work holistically'? Conduct a review of existing service management practices and decide what to keep and what to discard B. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner C. Review service management practices and remove any unnecessary complexity D. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative Correct Correct! Which is an activity of the 'incident management' practice?
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  • Assessing and prioritizing improvement opportunities B. Performing service reviews with customers C. Providing good-quality updates when expected D. Automating service requests to the greatest degree possible Correct! What is the definition of a known error? An unplanned interruption to a service, or reduction in the quality of a service B. A cause, or potential cause, of one or more incidents C. A problem that has been analysed and has not been resolved D. Any change of state that has significance for the management of a service or other configuration item CI Correct! What should be considered as part of the 'partners and suppliers' dimension? The level of integration and formality involved in the relationships between organizations B. The activities, workflows, controls and procedures needed to achieve the agreed objectives C.
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  • The information created, managed and used in the course of service provision and consumption D. The required skills and competencies of teams and individual members of the organization Correct! What is the definition of service management? Activities performed by an organization to provide products and services to their consumers B. A description of services based on products, which meet the needs of a target consumer group C. A means of enabling value co-creation by facilitating outcomes that customers want to achieve D.
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  • A set of specialized organizational capabilities for enabling value for customers in the form of services Correct! What aspect of 'service level management' asks service consumers what their work involves and how technology helps them? Customer engagement.
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  • Hence, it is very important to exqm the structure of ITIL Foundation exam which will help you plan your strategy for scoring well in the final exam. You will also understand why MyITstudy is considered as "The Preferred Solution" for ITIL Foundation foundatiom as it evaluates your answers to identify itil foundation sample exam strong and weak areas, and provides the breakup of time for different questions. Some of the Features of MyITstudy. Previous Button allows you to navigate to the previous question. Next Button allows you to navigate to the next question. You can also click 'Next' button if you want to skip a difficult question and would like to go to the foundattion question. Sammple can view the list of such skipped questions when founfation click the 'View All Answers' button, which is explained below. Mark Button allows you to mark a question. You will mark a question if you are not sure of the answer and would like to come back to review it later.
    Link: https://thelancet.com/journals/lancet/article/PIIS0140-6736(21)00350-0/fulltext

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